This Cancellation Policy explains how you and Jess Cleaner LTD can cancel or change a booking. Please read it before booking.

1. Who we are
Jess Cleaner LTD ("we", "us", "our") provides professional cleaning services to residential customers and small businesses in London. You can contact us by phone or WhatsApp on 07776 628434 or by email at jesscleanerltd@gmail.com.

2. Changing or cancelling your booking
2.1 We understand that plans can change. If you need to change, reschedule or cancel a booking, please contact us as soon as possible.
2.2 You can request changes by contacting us using the details above or, where available, through your online booking.

3. Notice periods and charges
3.1 Any notice periods or charges for late cancellations or changes will be clearly explained at the time of booking or in your booking confirmation.
3.2 If you cancel or change a booking outside any stated notice period, there may be a charge. This will be based on the information provided to you when you booked.

4. If we need to cancel or change your booking
4.1 In rare cases, we may need to cancel or reschedule your booking (for example, due to staff illness or other unforeseen circumstances).
4.2 If this happens, we will contact you as soon as we can to offer a new time or date.

5. No access
5.1 If we arrive at the property and cannot gain access (for example, no one is present and no key or access code has been provided), this may be treated as a late cancellation.
5.2 Any charges for no access will follow the information given to you at the time of booking.

6. Refunds
6.1 Any refunds related to cancellations will be handled in line with our Refund Policy.

7. Governing law
This Cancellation Policy is governed by the laws of England and Wales.

By booking a cleaning service with Jess Cleaner LTD, you confirm that you have read and understood this Cancellation Policy.