This Refund Policy explains when and how Jess Cleaner LTD will provide refunds related to our cleaning services. Please read it together with our Terms and Conditions and Cancellation Policy.

1. Who we are
Jess Cleaner LTD ("we", "us", "our") provides professional cleaning services to residential customers and small businesses in London. You can contact us by phone or WhatsApp on 07776 628434 or by email at jesscleanerltd@gmail.com.

2. Payments
2.1 Payment for our services can be made either online when booking or on the day of the cleaning, as agreed.
2.2 The price for your service will be shown at the time of booking or confirmed by us in writing.

3. When refunds may be considered
3.1 We aim to provide a high standard of cleaning every time. If you are unhappy with the service you received, please contact us as soon as possible with details of the issue.
3.2 We will review your concerns and, where appropriate, may offer a solution. This could include a return visit to address any missed areas or, in some cases, a partial or full refund.
3.3 Any decision to provide a refund will be made on a case-by-case basis, taking into account the circumstances and the service provided.

4. Cancellations and no access
4.1 Refunds related to cancellations or situations where we cannot gain access to the property will follow our Cancellation Policy and the information given to you at the time of booking.

5. How refunds are paid
5.1 If a refund is agreed, it will normally be made using the same method you used to pay, where possible.
5.2 We will process approved refunds within a reasonable time.

6. Governing law
This Refund Policy is governed by the laws of England and Wales.

By booking a cleaning service with Jess Cleaner LTD, you confirm that you have read and understood this Refund Policy.