This Service Agreement explains the terms between you and Jess Cleaner LTD when you book our cleaning services. Please read it carefully before booking.

1. Who we are
Jess Cleaner LTD ("we", "us", "our") provides professional cleaning services to residential customers and small businesses in London. You can contact us by phone or WhatsApp on 07776 628434 or by email at jesscleanerltd@gmail.com.

2. Our services
2.1 We provide cleaning services such as regular cleaning, deep cleaning and other cleaning tasks as agreed at the time of booking.
2.2 The specific services for each visit will be set out in your booking details or written confirmation from us.

3. Your booking
3.1 You can book our services online through our website or by contacting us directly.
3.2 By making a booking, you agree to this Service Agreement and our Terms and Conditions, Cancellation Policy and Refund Policy.
3.3 Your booking is confirmed only when you receive a confirmation message or email from us.

4. Access and preparation
4.1 You are responsible for making sure we can safely access the property at the agreed time.
4.2 Please ensure that areas to be cleaned are reasonably tidy and that personal items and valuables are removed from surfaces you want us to clean.
4.3 Please let us know about any fragile items, special surfaces or areas that need extra care.
4.4 If you have pets, please ensure they are secured or supervised so our team can work safely and comfortably.

5. Pricing and payment
5.1 The price for your cleaning service will be shown at the time of booking or confirmed by us in writing.
5.2 Payment can be made either online when booking or on the day of the cleaning, as agreed.
5.3 If payment is due on the day of cleaning, it must be made immediately after the service is completed, using the payment methods we accept at that time.

6. Changes, cancellations and refunds
6.1 If you need to change, cancel or reschedule a booking, please refer to our separate Cancellation Policy for details of notice periods and any charges.
6.2 Any refunds will be handled in line with our Refund Policy.

7. Our responsibilities
7.1 We will provide the services with reasonable care and skill.
7.2 We aim to arrive on time, but there may be delays due to traffic or other circumstances beyond our control. If we expect to be significantly delayed, we will contact you as soon as we can.

8. Your responsibilities
8.1 You agree to provide accurate information about the property and any special requirements.
8.2 You agree not to ask our cleaners to carry out any task that is unsafe, illegal or outside the agreed scope of services.

9. Problems and complaints
9.1 If you are unhappy with any part of the service, please contact us as soon as possible so we can review the issue.
9.2 Where appropriate, we will work with you to find a reasonable solution.

10. Liability
10.1 We take care when working in your property. If damage occurs that we are responsible for, please notify us as soon as possible with details and, if available, photos.
10.2 To the extent permitted by law, we are not liable for:
- Normal wear and tear;
- Pre-existing damage or defects;
- Loss or damage caused by inaccurate information you provide or by circumstances beyond our reasonable control.

11. Governing law
This Service Agreement is governed by the laws of England and Wales.

By booking a cleaning service with Jess Cleaner LTD, you confirm that you have read and agree to this Service Agreement.