Welcome to Jess Cleaner LTD. These Terms and Conditions explain how we provide our cleaning services to you and how you agree to use them. Please read them carefully before booking.

1. Who we are
Jess Cleaner LTD ("we", "us", "our") provides professional cleaning services to residential customers and small businesses in London. You can contact us by phone or WhatsApp on 07776 628434 or by email at jesscleanerltd@gmail.com.

2. Scope of services
We provide cleaning services such as regular cleaning, deep cleaning and other cleaning tasks as agreed at the time of booking. The exact services for each visit will be confirmed in your booking details or written confirmation from us.

3. Bookings
3.1 You can book a cleaning service online through our website or by contacting us directly.
3.2 Your booking is confirmed only when you receive a confirmation message or email from us.
3.3 You are responsible for providing accurate information about the property, access and any special instructions.

4. Access to the property
4.1 You must ensure we can safely access the property at the agreed time.
4.2 If we cannot gain access (for example, no one is present and no key or access code has been provided), this may be treated as a late cancellation under our Cancellation Policy.

5. Customer responsibilities
5.1 Please remove personal items, clutter and valuables from surfaces you want us to clean so our team can work efficiently and safely.
5.2 Please let us know in advance about any fragile items, special surfaces or areas that require extra care.
5.3 If you have pets, please ensure they are secured or supervised so our team can work safely and comfortably.

6. Pricing and payment
6.1 The price for your cleaning service will be shown at the time of booking or confirmed by us in writing.
6.2 Payment can be made either online when booking or on the day of the cleaning, as agreed.
6.3 If payment is due on the day of cleaning, it must be made immediately after the service is completed, using the payment methods we accept at that time.

7. Cancellations and rescheduling
7.1 If you need to cancel or reschedule a booking, please refer to our separate Cancellation Policy, which explains the required notice periods and any applicable charges.
7.2 If we need to cancel or reschedule your booking (for example, due to staff illness or other unforeseen circumstances), we will contact you as soon as possible to arrange a new time.

8. Quality and satisfaction
8.1 We aim to provide a high standard of cleaning every time.
8.2 If you are not satisfied with any part of the service, please contact us within a reasonable time after the cleaning so we can review the issue and, where appropriate, arrange a solution.

9. Health and safety
9.1 Our team will work in a safe and professional manner.
9.2 You agree not to ask our cleaners to carry out any task that is unsafe, illegal or outside the agreed scope of services.

10. Damage and liability
10.1 We take care when working in your property. If damage occurs that we are responsible for, please notify us as soon as possible with details and, if available, photos.
10.2 To the extent permitted by law, we are not liable for:
- Normal wear and tear;
- Pre-existing damage or defects;
- Loss or damage caused by inaccurate information you provide or by circumstances beyond our reasonable control.

11. Privacy
We handle your personal information in line with our Privacy Policy, which explains what data we collect, how we use it and how we keep it safe.

12. Changes to these terms
We may update these Terms and Conditions from time to time. The version that applies to your booking will be the one in force at the time you made the booking. We recommend checking this page for the latest version when you book a new service.

13. Governing law
These Terms and Conditions are governed by the laws of England and Wales.

By booking a cleaning service with Jess Cleaner LTD, you confirm that you have read and agree to these Terms and Conditions.